Cancellation policy
Last updated: October 31, 2026
This policy explains how Rascal Pet Company subscriptions work, how you're billed, and how to change or cancel at any time.
How subscriptions work
When you choose a subscription at checkout, you agree to receive automatic recurring deliveries of the product and supply you selected. You'll be charged the subscription price shown at checkout (plus $4.95 flat shipping and any applicable tax) when you order, and then automatically on each renewal date at the delivery frequency you chose (for example, every 1, 3 or 5 months, matching your supply) until you cancel. There is no minimum commitment.
Bonus items: any free bonus items included with a supply (for example, the free 16 oz spray bottle and UV blacklight with the 5 Months + Bonuses supply) ship with your first order only. Renewal orders include the refill pouches for your supply size, without the bonus items.
Renewal reminders
We'll email you before each upcoming renewal so you know when your next order will be charged and shipped. If the price of your subscription ever changes, we'll email you before the new price takes effect, and you can cancel before it applies.
Managing your subscription
Sign in to your account (the person icon at the top of our site) to skip a delivery, pause, change your delivery frequency or supply size, or update your shipping address or payment method.
How to cancel
You can cancel any time, with no cancellation fees:
- Online: sign in to your account, open your subscription and choose Cancel subscription.
- By email: send your name and the email you ordered with to hello@rascalpetcompany.com.
To avoid being charged for your next order, cancel before your next renewal date. We'll email you to confirm your cancellation. Cancelling stops future renewals; it doesn't cancel an order that has already been charged and shipped.
Refunds
Refunds for any order, including subscription renewals, are handled under our Refund Policy. Forgot to cancel before a renewal? Email us as soon as possible. If the order hasn't shipped yet, we'll cancel it and refund you in full.
Failed payments
If a renewal payment doesn't go through, we'll try again and email you so you can update your payment method. If payment still can't be collected, your subscription may be paused or cancelled.
Changes to this policy
We may update this policy from time to time. Changes apply to renewals after the date the updated policy is posted, and we'll notify active subscribers by email of any material change.
Questions
Email us at hello@rascalpetcompany.com. We reply within 1 business day.